June 8, 2023
Subject: AT&T CALNET [DNCS] Customers
This notification is for informational purposes only.
CALNET is relaying the following message from AT&T regarding known delays affecting reporting and Service Level Agreement (SLA) credits:
“This notification applies to [AT&T] clients who have opened service performance tickets that require SLA rights and remedies. Due to system upgrades, AT&T will delay processing some client SLA credits. Due to this impact, AT&T will track and facilitate all credits, with interest, no later than 04/2024. We appreciate your patience during this time.”